Orders are shipped within 2 – 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. User may get the item from 3-30 days from the date of placement of order according to the geographical position of billing address. RichBay is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. If you have not received your item within 30 days under normal circumstances, you are eligible for refund. In such cases, you may contact company at 2richbay@gmail.com or WhatsApp No: 9746235749. Generally, we process refund within 30 days of receipt of your request. However in certain conditions such as Strike, Lockdown, Flood, Natural calamities or any other insufficient transportation conditions, delivery of the items may take more than 30 days. When there is a delay, Customers have to assess such situations and have to co-operate with us. We will not carry out any refund during such circumstances, in which delays are not due to our problems. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). RichBay is in no way responsible for any damage to the order while in transit to the buyer.
We ship only in India and for buyers, orders are shipped through registered domestic courier companies and /or speed post only.
To return your product, you should mail your product to: NMC 18/446, Aruvipuram P.O, Thiruvananthapuram, Kerala.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over ₹ 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Live arrival is guaranteed for our Live fishes, where packing, no of fishes per box and delivery mode or agency are selected by us. Even though return of the item is not demanded, video showing unboxing of the item to be forwarded [WhatsApp No: 9746235749] to the company within 4 hours of arrival of live fishes at your city or town. If you submit the evidence in this way, we will take necessary steps to send new set of live fishes, free of cost in the next delivery service to you. Free Shipping is provided for certain items and it is shown against such items. Customers have to verify free shipping options during the time of ordering itself.